Accessibility

A child runs through the grass to greet an older person who is sitting in a wheelchair. The older person is leaning forward with their arms spread ready to give the child a hug.

Access for Everyone

Everyone can travel on Amtrak Cascades. Our goal is to provide safe, efficient, and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities. Each Amtrak Cascades train has space for at least four mobility-impaired passengers. Braille signage is available throughout the train and audio and open captioning for travel information is provided on all overhead monitors.

Making a Reservation

Reservations are required for Amtrak Cascades. To obtain special accommodations, we recommend that you make reservations and purchase tickets by:

Pay for your ticket once you’re on the train, if you boarded at an unstaffed station or were unable to pay beforehand because of a disability. The onboard purchase fee will be waived for passengers who had no way to purchase tickets in advance.

Service Animals

We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and Amtrak Thruway motorcoaches. Trained service animals must be kept under the control of their owners or trainers at all times. For all other critters, please view our new Pet Policy.

Discounts

Amtrak Cascades offers a 10% fare discount to passengers with mobility challenges and to their adult companions (additional restrictions may apply). Please request the discount when making reservations. These discounts cannot be combined with other available discounts.

To establish eligibility for the rail fare discount, a disabled person must present one of the following documents to both the Amtrak ticket agent and the conductor:

  • Identification card from a disability organization (e.g.,: Foundation for the Blind, International Brain Injury Association),
  • Written documentation, notice, or identification issued by a local, state, or federal government attesting to the disability,
  • Documentation from a medical institution stating that the passenger has a disability protected under the Americans with Disabilities Act,
  • VIA Rail Canada certificate for 92-B (Request for Discount for Blind Person or Guide),
  • Persons with Disabilities placard issued by a state department (Department of Licensing or Department of Motor Vehicles).

Note: If the documentation does not contain a photograph, photo identification may be requested.