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TICKET INFO
Ticket Info
WAYS TO PURCHASE TICKETS
It's easy to purchase your Amtrak Cascades ticket. Here's how:
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Buy Online
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BY PHONE
Call 1-800-USA-RAIL (1-800-872-7245) to speak with an Amtrak ticket agent.
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AT THE STATION
You can purchase tickets at these Amtrak stations: Vancouver, BC; Bellingham; Everett; Edmonds; Seattle; Tacoma; Centralia; Vancouver, WA; Portland; Salem; Albany; and Eugene.
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MOBILE APPS
Download the WSDOT app to get local traffic information in Washington, buy Amtrak Cascades tickets, and check Amtrak Cascades train schedules and train status.
Download the Amtrak app for Android and iPhone.
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RESERVATIONS
Reservations for Amtrak Cascades travel can be made up to eleven months in advance of the travel date. Remember to mention special needs, including wheelchair access, Business Class upgrade, food restrictions, or checked baggage or bicycle. Upgrade to Business Class any time. Trains are often full on Friday and Sunday evenings, during the summer, and during holidays. Also remember to make reservations for your bike and your pet.
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CHANGE FEES
Trip Flexibility: Amtrak is waiving all change fees for reservations made by December 31, 2024. A fare difference may apply to your new itinerary. The change fee waiver does not apply to a previously purchased fare rebooked for the same train, date and origin/destination to a lower fare.
RECEIVE YOUR TICKET
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E-MAIL CONFIRMATION
If you have not received a confirmation e-mail within 24-hours of making a reservation online, call 1-800-USA-RAIL (1-800-872-7245) and speak to a Reservation Sales Agent. The agent can find out whether the reservation was successfully booked. If the reservation was completed, they can e-mail a copy of the confirmation to you.
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AT A QUIK-TRAK TICKET MACHINE
Tickets purchased on-line can be picked up at a Quik-Trak Ticket Machine located at most stations. Record the confirmation number when you book on-line (this number is displayed on your e-mail confirmation). Enter this number and your credit card at a Quik-Trak Ticket Machine to instantly access your ticket information. Most stations have Quik-Trak Ticket Machines available—check availability at your departure station.
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TICKETS BY MAIL
Amtrak can mail your ticket to your home or business for an additional fee, if purchased at least ten business days in advance (20 days in Canada).
REFUND POLICY
Subject to the conditions below, there are two options when canceling your Amtrak reservation:
1. Receive an eVoucher to apply as payment toward future trip purchases
2. Refund to the original form of payment
Begin the refund process online or call 1-800-USA-RAIL (1-800-872-7245).
Paid Reservations
The cancellation policy for paid reservations (one-way, roundtrip or multi-city) is based on the type of fare purchased. Amtrak fares are grouped into different categories: Value, Flex, Business, and Premium.
Value Fares
Classes of Service: Reserved Coach, Acela Business Class
- Refunds: Full refund if canceled 8 days or more before departure. 25% refund fee charged if less than 8 days prior to departure.
- eVouchers Available: Full value, no fees if canceled before departure.
- No Change Fee
- “No Show” Policy: If not canceled before the scheduled departure from the origin, the ticket is forfeited and no funds can be applied toward future travel.
Flex Fares
Classes of Service: Reserved Coach
- Refunds: Full refund, no fees.
- eVouchers Available: Full value, no fees.
- No Change Fee
- “No Show” Policy: Fares are 100% refundable, even after the scheduled departure.
Business Fares
Classes of Service: Amtrak Cascades Business Class
- Refunds: Full refund if canceled before departure.
- eVouchers Available: Full value, no fees if canceled before departure.
- No Change Fee
- “No Show” Policy: If not canceled before the scheduled departure from the origin, the ticket is forfeited and no funds can be applied toward future travel.
Reward Ticket Cancellations & Modifications
The following applies to tickets redeemed using Amtrak Guest Rewards points:
One-Way, Round-Trip, or Multi-Segment Reward Travel
- Cancellations: A 10% points penalty is assessed for any refund (redeposit) to the Member account. If canceling a ticket within 24 hours prior to departure an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive members).
- Modifications: A points difference (to new, prevailing fare) will apply in all cases with a 10% points penalty withheld on any fare difference returned to member. If modifying a ticket within 24 hours prior to departure an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive members).
Multi-Ride (Six-Ride, Ten-Ride) Reward Tickets
- Cancellations: Points are refunded minus a 10% points penalty if unused and unexpired. Points are non-refundable if first trip is used or if ticket is expired.
- Modifications: Before first ride, a full exchange in point value will be issued without penalty. No exchange in point value after first ride or after expiry—whichever comes first.
Monthly Pass Reward Travel
- Cancellations: Points are refunded minus a 10% point penalty prior to first day of valid month. Redemption is non-refundable on or after first day of valid month.
- Modifications: Full exchange in point value prior to valid month. No exchange in point value on or after first day of valid month.
See the Amtrak Guest Rewards Redemption Guidelines for complete details on booking, canceling or modifying reward ticket reservations.
Multi-Ride Tickets
A refund fee applies to all multi-ride refunds. Refunds may be restricted if the multi-ride ticket was paid for with a tax-free transit subsidy.
Monthly Ticket Refund Policy
| Refund Request Date | Amount of Refund | Exchange Value |
|---|---|---|
| Before valid month | Full refund, less 25% refund fee | 100% |
| Day 1 through day 10 of valid month | 50% refund, less 25% refund fee | 50% exchange value |
| On or after day 11 of valid month | Non-refundable | None |
Ten-Ride and Six-Ride Ticket Refund Policy
| Number of Rides (punches) Taken | Amount of Refund | Exchange Value |
|---|---|---|
| None | Full refund, less 25% refund fee | 100% |
| One or more | Non-refundable | None |
Boarding Late or Leaving Early, Downgrading
No refund or exchange credit is given if a customer boards a train at a station beyond, or detrains at a station before, the station from or to which he or she was reserved, or if the customer downgrades accommodations on the train. To receive a fare adjustment the customer must change the reservation before the train departs the original boarding station of that train. This restriction will not apply if there is a service disruption. Customers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor.
Refund Calculations
Refund rules are applied based on the scheduled departure for the first segment in a trip and are calculated for the total fare paid for each trip. A "trip" is a grouping of continuous travel.
Example: A booking Portland → Seattle → Vancouver BC with same-day connections is one trip.
How to Get Refunds
Amtrak.com or Amtrak Mobile App: Most tickets purchased online can be canceled and refunded online.
Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245).
Amtrak Stations: Refunds may be processed at stations with Amtrak ticket offices.
Mail: Requests of refunds for cash must be sent in via mail. Send original tickets via certified mail with return receipt requested to:
Amtrak Refunds
Box 70
30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898
If paper value tickets were printed, with the exception of eTickets, they must be returned for any refund. Paper value tickets purchased from a travel agency must be returned to that agency, except when there is a service disruption.
Additional Information
- Refund fees have a minimum of $5.00 and a maximum of $250.00 per transaction.
- An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from the date payment was made for that ticket (or other period if so endorsed on the ticket). An eVoucher or other exchange credit is valid for one year from date of issue.
- If a customer does not take the entire trip paid for, the remaining ticket value is calculated by subtracting the fare for any travel already taken from the total amount paid. The refund policy applies as soon as payment is made, whether or not any ticket is printed, and applies to entire fare paid including both rail fare and any accommodation charge. The Amtrak refund policy is subject to change at any time.
- eTickets and tickets purchased through other prepaid programs are considered "paid for" and subject to the refund policies of any component rail fare, customer type discount, and/or promotional discount, even if paper value tickets have not yet been printed.