Accessibility:
Access for Everyone
Everyone can travel on Amtrak Cascades®. New trains and improved services make Amtrak Cascades among the most accessible passenger trains in the world. We want to make it easy to reserve a seat, get your ticket, and get to your destination.
Making a Reservation
Reservations are required for Amtrak Cascades. To obtain special accommodations, we recommend that you make reservations and purchase tickets by:
- Telephone:
1-800-USA-RAIL (24 hours a day/7 days a week) or TDD/TTY at 1-800-523-6590 (Eastern time, 5 a.m. to 1 a.m./7 days a week).
- At Staffed Amtrak Stations:
Reservations and tickets are available at staffed Amtrak Cascades stations: Vancouver, B.C.; Bellingham; Everett; Edmonds; Seattle; Tacoma; Centralia; Vancouver, WA; Portland; Salem; Albany; and Eugene.
Note: At this time, Amtrak's online system does not allow customers to make reservations that require special instructions or accommodations.
Pay for your ticket once you’re on the train, if you boarded at an unstaffed station or were unable to pay beforehand because of a disability. The onboard purchase fee will be waived for passengers who had no way to purchase tickets in advance.
Discounts
Amtrak Cascades offers a 15% fare discount to passengers with mobility challenges and to their adult companions (16 years or older). Please request the discount when making reservations. These discounts cannot be combined with other available discounts.
To establish eligibility for the rail fare discount, a disabled person must present one of the following documents to both the Amtrak ticket agent and the conductor:
- Identification card from a disability organization (e.g.,: Foundation for the Blind, International Brain Injury Association),
- Written documentation, notice, or identification issued by a local, state, or federal government attesting to the disability,
- Documentation from a medical institution stating that the passenger has a disability protected under the Americans with Disabilities Act,
- VIA Rail Canada certificate for 92-B (Request for Discount for Blind Person or Guide),
- Persons with Disabilities placard issued by a state department (Department of Licensing or Department of Motor Vehicles).
Note: If the documentation does not contain a photograph, photo identification may be requested.
Service Animals
We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains, and Amtrak Thruway motorcoaches. Trained service animals must be kept under the control of their owners or trainers at all times. We permit no other animals onboard at any time.
Station Access
Most Amtrak Cascades stations are wheelchair accessible. Please inquire about station access by calling 1-800-USA-RAIL or by visiting the Stations page.
Accessible Onboard Services
- Visit our custom-designed accessible Bistro and Lounge cars for your dining enjoyment. Additionally, an attendant can be asked to bring menu items to your seat by using the internal assistance phones.
- Trained service animals can accompany mobility challenged passengers in stations, trains, and Amtrak Thruway Motorcoaches. Please notify the conductor when you board the train if you will need to walk your animal at stops.
- Oxygen transport is available. You must give notice of your need to bring oxygen aboard and make reservations in advance. Please call 1-800-USA-RAIL (1-800-872-7245). Power interruptions can occur on the train, so be sure to bring a battery-backup power source. All oxygen tanks must be secured (wheels removed) while on board.
- If Amtrak provides alternate transportation because of a disruption to Amtrak Cascades train service, Amtrak will provide accessible transportation.
- Amtrak Cascades will accommodate wheelchairs and mobility aids up to 30 inches wide by 48 inches long (76 x 122 cm) and up to 600 lb/273 kg passenger-occupied weight.
- Amtrak Cascades personnel can assist you in reaching other cars and the restroom. However, if you're a person with a mobility challenge who needs assistance with eating, personal hygiene, or medical services, you will need to bring someone to assist you.
- Audio and open captioning for travel information is provided on all overhead monitors.
- Braille signage is available throughout the train.
- For everyone's comfort and safety, we provide level, joint-free passage between cars, non-slip floor materials, and handholds.