Accessibility
access for everyone
Everyone can travel on Amtrak Cascades. Our goal is to provide safe, efficient, and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities. Each Amtrak Cascades train has space for at least four mobility-impaired passengers. Braille signage is available throughout the train and audio and open captioning for travel information is provided on all overhead monitors. Amtrak Cascades is one of the most accessible passenger trains in the world with features accommodations for four mobility-impaired passengers on each train.
making a reservation
Reservations are required for Amtrak Cascades. To obtain special accommodations, we recommend that you make reservations and purchase tickets by:
- Telephone:
1-800-USA-RAIL (24 hours a day/7 days a week) or TDD/TTY at 1-800-523-6590 (Eastern time, 5 a.m. to 1 a.m./7 days a week). - At Staffed Amtrak Stations:
Reservations and tickets are available at staffed Amtrak Cascades stations: Vancouver, B.C.; Bellingham; Everett; Edmonds; Seattle; Tacoma; Centralia; Vancouver, WA; Portland; Salem; Albany; and Eugene.
Note: At this time, Amtrak's online system does not allow customers to make reservations that require special instructions or accommodations.
Pay for your ticket once you're on the train, if you boarded at an unstaffed station or were unable to pay beforehand because of a disability. The onboard purchase fee will be waived for passengers who had no way to purchase tickets in advance.
discounts
Amtrak Cascades offers a 15% fare discount to passengers with mobility challenges and to their adult companions (16 years or older). Please request the discount when making reservations. These discounts cannot be combined with other available discounts.
To establish eligibility for the rail fare discount, a disabled person must present one of the following documents to both the Amtrak ticket agent and the conductor:
- Identification card from a disability organization (e.g.,: Foundation for the Blind, International Brain Injury Association),
- Written documentation, notice, or identification issued by a local, state, or federal government attesting to the disability,
- Documentation from a medical institution stating that the passenger has a disability protected under the Americans with Disabilities Act,
- VIA Rail Canada certificate for 92-B (Request for Discount for Blind Person or Guide),
- Persons with Disabilities placard issued by a state department (Department of Licensing or Department of Motor Vehicles).
Note: If the documentation does not contain a photograph, photo identification may be requested.