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Accessibility Policy
Access for Everyone
Making a Reservation
Discounts
Station Access
Ticket Refunds
Accessible Onboard Services
Questions and Comments
Access for Everyone
Everyone can travel on Amtrak Cascades. New trains and improved services
place the Amtrak Cascades among the most accessible passenger trains in
the world. We want to make it easy to reserve a seat, get your ticket, and get
to your destination.
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Making a Reservation
Reservations are required for Amtrak Cascades. To obtain special
accommodations, we recommend that you make reservations and purchase tickets
by:
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Telephone: 1-800-USA-RAIL (24 hours a day/7 days a week) or TDD/TTY
at 1-800-523-6590 (Eastern time, 5 a.m. to 1 a.m./7 days a week).
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At Staffed Amtrak Stations: Reservations and tickets are available at
staffed Amtrak Cascades stations: Vancouver, B.C.;
Bellingham; Everett;
Edmonds; Seattle; Tacoma;
Centralia; Vancouver, WA;
Portland; Salem;
Albany; and Eugene.
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Travel Agents: Many travel agents sell Amtrak tickets. If your travel
agent is unfamiliar with accessibility aboard the Amtrak Cascades,
encourage them to search the Amtrak Arrow system or call Amtrak's travel agent
help line.
Note: At this time, Amtrak's online system does not allow customers to
make reservations that require special instructions or accommodations.
Pay for your ticket once you’re on the train if you boarded at an unstaffed
station or were unable to pay beforehand because of a disability. The onboard
purchase fee will be waived for passengers who had no way to purchase tickets
in advance.
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Discounts
Amtrak Cascades offers a 15% fare discount to passengers with mobility
challenges and to their adult companions (16 years or older). Please request
the discount when making reservations. These discounts cannot be combined with
other available discounts.
To establish eligibility for the rail fare discount, a disabled person must
present one of the following documents to both the Amtrak ticket agent and the
conductor:
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Identification card from a disability organization (e.g.,: Foundation for the
Blind, International Brain Injury Association),
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Written documentation, notice, or identification issued by a local, state, or
federal government attesting to the disability,
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Documentation from a medical institution stating that the passenger has a
disability protected under the Americans with Disabilities Act,
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VIA Rail Canada certificate for 92-B (Request for Discount for Blind Person or
Guide),
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Persons with Disabilities placard issued by a state department (Department of
Licensing or Department of Motor Vehicles).
Note: If the documentation does not contain a photograph, photo
identification may be requested.
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Station Access
Most Amtrak Cascades stations are wheelchair accessible. Please inquire
about station access by calling 1-800-USA-RAIL or by visiting our
Routes and Destinations
page.
Ticket Refunds
Should illness or unique circumstances prevent your travel, a refund for unused
tickets will be issued without penalty. Mail your original, unused ticket along
with a statement from your physician explaining why you were unable to travel.
For your protection, you may wish to use certified mail with return receipt
requested.
Mail your request to:
Amtrak Customer Refunds
30th Street Station
30th & Market Streets
Philadelphia, PA 19104
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Please note: temporary train
substitution and amenity changes on Seattle/Vancouver, B.C. trip.
Accessible Onboard Services
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Visit our custom-designed accessible Bistro
or enjoy at-table dining in the Lounge
car on Seattle to Vancouver, B.C. trains. An attendant can be asked to bring
menu items to your seat by using the internal assistance phones.
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Trained service animals can accompany mobility challenged passengers in
stations, trains, and Amtrak Thruway Motorcoaches. Please notify the conductor
when you board the train if you will need to walk your animal at stops.
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Oxygen transport
is available. You must give notice of your need to bring oxygen aboard and make
reservations in advance. Please call 1-800-USA-RAIL (1-800-872-7245). Power
interruptions can occur on the train, so be sure to bring a battery-backup
power source. All oxygen tanks must be secured (wheels removed) while on board.
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If Amtrak provides alternate transportation because of a disruption to Amtrak Cascades
train service, Amtrak will provide accessible transportation.
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Amtrak Cascades
will accommodate wheelchairs and mobility aids up to 30 inches wide by 48
inches long (76 x 122 cm) and up to 600 lb/273 kg passenger-occupied weight.
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Amtrak Cascades
personnel can assist you in reaching other cars and the restroom. However, if
you're a person with a mobility challenge who needs assistance with eating,
personal hygiene, or medical services, you will need to bring someone to assist
you.
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Audio and open captioning for travel information is provided on all overhead
monitors.
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Braille signage is available throughout the train.
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For everyone's comfort and safety, we provide level, joint-free passage between
cars, non-slip floor materials, and handholds.
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Questions and Comments
If you have questions or comments about Amtrak Cascades
services for travelers with disabilities, please contact
us.
If you have questions about Amtrak's national accessibility services, Amtrak's
Access Office can be reached at:
Office of Amtrak Access
2W 60 Massachusetts Avenue, N.E.
Washington, DC 20002
1-877-268-7252
e-mail: Access@amtrak.com
Also, onboard comment cards are pre-addressed
and postage-paid for your convenience. Please let us know how we are doing!
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